GenAI at Work: Balancing Confidence and Job Security in 2024
Artificial Intelligence at Work 2024: A Double-Edged Sword The swift integration of classic AI and GenAI in businesses is creating a mixed reality. On one side, employees' confidence in these tools has grown over the past year due to increased usage. Around half of these employees are saving at least five hours a week with the help of GenAI. However, those who frequently use GenAI tools are more apprehensive about potential job losses compared to their peers. In fact, 49% of regular users fear their jobs might vanish within the next decade, whereas only 24% of non-users share this concern. These conflicting views were revealed by a global survey conducted by BCG X, which included responses from 13,102 employees, ranging from executives to frontline workers, across 15 countries and regions, primarily from office-based roles. A detailed breakdown of the survey results is available in the accompanying slideshow. Reshaping Organizations The survey was conducted at a pivotal time as Ge...